UBISOFT ONLINE PRIVACY STATEMENT

Last updated Janusty 2, 2009

Welcome to Ubisoft!

OUR PRIVACY COMMITMENT

Ubisoft Inc., Ubisoft Holdings Inc., and its subsidiaries (collectively, “Ubisoft USA” or “Ubisoft” or “we”), respect the privacy rights of our online visitors and recognize the importance of protecting all information that you may choose to share with us. To further this commitment, we have adopted this Online Privacy Policy (“Privacy Policy”) to guide how we collect, store, and use the information you provide us.

This Privacy Statement and the certification seal shown on this page confirm that Ubisoft is a member in good standing of ESRB’s Privacy Online Program . ESRB’s Privacy Online Program is designed to ensure that our website’s information disclosure practices are responsible and appropriate. To protect your privacy, we have voluntarily undertaken this privacy initiative and all of our websites have been reviewed and certified by ESRB Privacy Online to meet established online information collection and use practices. As part of this privacy program, we are subject to frequent audits of our sites and other enforcement and accountability mechanisms administered independently by the ESRB.

TABLE OF CONTENTS

Q1.	What information does this Privacy Statement cover?
Q2.	What types of personally identifiable information do we collect about our guests?
Q3.	How is your personally identifiable information used and shared?
Q4.	What choices do you have about the collection, use, and sharing of your personally identifiable information?
Q5.	What kinds of security measures do we take to safeguard your personally identifiable information?
Q6.	How can you update your personal information and profile?
Q7.	How can you ask questions, or send us comments, about this Privacy Policy?
Q8.	How will you know if we amend this Privacy Policy?

Q1	What information does this Privacy Statement cover?
A1	This Privacy Policy applies only to personal information collected via the playing of Ubisoft's games and demos, and on the websites where this Privacy Policy is posted, and does not apply to any other information collected by Ubisoft through any other means. This Privacy Policy applies to use and sharing of personal information collected on and after the date that this Privacy Policy is posted. Please note that this Privacy Policy applies only to information submitted and collected online through the websites listed above and via the playing of Ubisoft's games and demos, and does not apply to information that may be collected by Ubisoft offline. This Privacy Policy applies only to Ubisoft's games and demos, and to websites maintained by Ubisoft USA and not to sites maintained by other companies or organizations to which we link including: (i) www.bluebyte.net and other sites operated by the Blue Byte Game Channel; (ii) our parent company, Ubisoft Entertainment S.A.; and, (iii) our international affiliates (e.g., Ubisoft in Japan, Ubisoft in Canada, Ubisoft in the UK, etc.). Ubisoft is therefore not responsible for the content or activities provided on such sites. Finally, the terms of this Privacy Policy are subject to all applicable laws. back to top

Q2	What types of personally identifiable information do we collect about our guests?
A2	We collect several types of personal information about our guests. Personal information is information that identifies you and may be used to contact you. Information You Provide to Us All of the personal information we receive comes directly from our guests. We collect personal information from our guests to: Create a Ubi.com account Apply for a beta tester position Subscribe to one of our newsletters Email-a-friend Participate in our community forums or chat rooms Shop at one of our online stores Receive customer or technical support Participate in contests, events, or promotions Register product online for warranty protection Polls, surveys, or questionnaires Typically, this information includes: name email address telephone number shipping and billing address, and for those purchasing products online, credit card information. Additionally, we may also collect other types of non-personal information (known as demographic information) such as your age or date of birth, gender, country and zip code of residence, recent game purchases, and game ownership and preferences. This demographic information may be associated with your personal information. Information Collected Through Technology We collect information through technology to make our websites more interesting and useful to you. For example, when you come to one of our websites, we collect your IP address. An IP address is often associated with the portal through which you enter the Internet, like your ISP (Internet service provider), your company, or your university. Standing alone, your IP address is not personally identifiable. At times, we also use IP addresses to collect information regarding the frequency with which our guests visit various parts of our websites. We may combine this information with personally identifiable information. Ubisoft may collect information regarding the user’s behaviour, and his/her use of Ubisoft’s demos and games to better adapt our products and services to users. Cookies Our websites also use cookies. Cookies are pieces of information that a website sends to your computer while you are viewing the website. We and other companies use cookies for a variety of purposes. For example, when you return to one of our websites after logging in, cookies provide information to the website so that the website will remember who you are. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your web experience smoother, like the features mentioned above, and some of our services may not function properly. Finally, once you've clicked on an advertisement and have left our websites, our Privacy Policy no longer applies and you must read the privacy policy of the advertiser to see how your personal information will be handled on their website. back to top

Q3	How is your personally identifiable information used and shared?
A3	We don’t sell or rent your personal information to third parties without your consent. We don’t require personal information to access our website. However, if you prefer not to disclose personal information, you will not be able to enjoy certain features of our website. Information collected from those who create a ubi.com account is used to provide services like subscription to our general newsletter, email announcements relating to your account, free online gameplaying, access to the latest game news and exclusive store promotions, and participation in community forums and contests and sweepstakes. In some instances, however, you may also be given the option to have your information used for an activity or service different from the activity or service that you are requesting (e.g., have your name entered into a contest when subscribing to a game-specific newsletter and vice versa). If you choose to receive these additional services, we will use your information to provide you those services. Should you decide to link your Ubisoft Account to your console manufacturer gaming account Ubisoft will only exchange information regarding your age, country, date of birth and email with such parties. No other personal information such as your credit card information or address will be exchanged with such parties. Ubisoft Updates We may also use your email address to send you service announcements that tell you about updates to our Privacy Policy, changes in pricing, changes to our online service or customer support policies, and other related service changes. Also, please note that if you create a ubi.com and your account is later cancelled (e.g., due to lack of activity), we may subsequently contact you to let you know that we've reactivated your account for a short period of time. Whatever the purpose may be, we will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives. Operational Uses We may also use your personal information for other purposes such as "Operational Uses." For example, we may use your information to send you administrative communications either about your account with us or about features of our websites, including any future changes to this Privacy Policy. Aggregate Information Finally, we may take your personally identifiable information and make it non-personally identifiable, either by combining it with information about other individuals (aggregating your information with information about other individuals), or by removing characteristics (such as your name) that make the information personally identifiable to you (de-personalizing your information). Given the nature of this information, no restrictions apply under this Privacy Policy on our right to aggregate or de-personalize your personal information, and we may use and share in any way with third parties the resulting non-personally identifiable information. Business Information For practical reasons, we treat personal information submitted to us in a business capacity different from information we receive in a non-business capacity. Personal information submitted to us in a business capacity (e.g. resumes) may be shared with third parties, depending on the nature of the inquiry. Purchase or Sale of Businesses From time to time, we may purchase a business or sell one or more of our businesses and your personally identifiable information may be transferred as a part of the purchase or sale. If we purchase a business, the personally identifiable information received with that business would be treated in accordance with this Privacy Policy, if it is practicable and permissible to do so. If we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personally identifiable information in the same manner required by this Privacy Policy (including any amendments to this Privacy Policy). The provisions of this paragraph will also apply if we are sold as part of bankruptcy proceedings. Disclosures Required By Law and Disclosures to Help Protect the Security and Safety of Our Websites and Others We will disclose personal information when we believe in good faith that such disclosures (a) are required by law, including, for example, to comply with a court order or subpoena, or (b) will help to: enforce our Terms of Use; enforce contest, sweepstakes, promotions, and/or game rules; protect your safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of our websites or third parties. back to top

Q4	What choices do you have about the collection, use, and sharing of your personally identifiable information?
A4	As mentioned above, you have control over the personal information you submit to us. If at any time you decide to remove your personal information from our database, you may do so by visiting our profile section or contacting us at privacy@ubisoft.com. If you contact us by email, please include the name of the website you used to register and the email address you used to register with us so we can verify your request. Your California Privacy Rights Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of Ubisoft who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to privacy@ubisoft.com or write us: Ubisoft, Inc. Attn: Privacy Rights Administrator 3200 Gateway Centre Blvd, Suite 100 Morrisville, NC 27560 back to top

Q5	What kinds of security measures do we take to safeguard your personally identifiable information?
A5	The security and confidentiality of your personal information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your personal information from unauthorized access and improper use. To prevent unauthorized electronic access to personal information, we maintain information collected online behind a firewall-protected server; use SSL encryption for purchases made through our online store; limit access to only those employees performing a legitimate business function; store your personal information on servers separate from other corporate information and systems; verify your identity by asking you for information only known to you; and notify you by email and by posting a notice on our website if we learn that a breach has occurred. From time to time, we review our security procedures to consider appropriate new technology and methods. However, please understand that, despite our best efforts, no security measure is perfect or impenetrable. back to top

Q6	How can you update your personal information and profile?
A6	You can access and update the contact information you gave us during registration (that is, your e-mail address or any other information that would directly enable us to contact you), by logging in and clicking the Edit Profile section, or contacting us at privacy@ubisoft.com.In your email, please include the name of the website you used to register so we can verify your request. For questions submitted to the Ubisoft Solution Center, the My Stuff link under the FAQ section of the Solution Center allows you to either check the status of your question, modify your answer update notifications, or update the personal profile you created when submitting your question. If you’re having trouble retrieving your information, please contact one of our Support Representatives at (919) 460-9778. back to top

Q7	How can you ask questions, or send us comments, about this Privacy Policy?
A7	If you have questions or wish to send us comments about this Privacy Policy, please send an e-mail with your questions or comments to privacy@ubisoft.com or write us: Ubisoft, Inc. Attn: Privacy Rights Administrator 3200 Gateway Centre Blvd, Suite 100 Morrisville, NC 27560 Please be assured that any personal information that you provide in communications to the above email and postal mail addresses will not be used to send you promotional materials, unless you request it. Ubisoft is a licensee of the ESRB’s Privacy Online Program. If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact ESRB at http://www.esrb.org/privacy/contact.jsp. ESRB Attn.: Privacy Online Program 317 Madison Avenue, 22^nd Floor New York, NY 10017 privacy@esrb.org back to top

Q8	How will you know if we amend this Privacy Policy?
A8	We may amend this Privacy Policy at any time. If we make any material changes in the way we collect, use, or share your personal information, we will notify you by sending you an email at the last email address that you provided us, or by prominently posting notice of the changes on the websites covered by this Privacy Policy. Any material changes to this Privacy Policy will be effective 30 days following our dispatch of an email notice to you or 30 days following our posting of notice of the changes on the Websites covered by this Privacy Policy. Please note that, at all times, you are responsible for updating your personal information to provide us your current email address. If the last email address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the changes described in the notice. back to top

UBISOFT’S KIDS PRIVACY POLICY

Last updated July 18, 2008

Welcome to Ubisoft!

OUR PRIVACY COMMITMENT

Ubisoft has developed its websites with the goal of creating an enjoyable experience for all users. This Kids Privacy Policy is designed to answer your questions regarding our privacy policies concerning children under the age of 13.

Building on our general Privacy Policy, we recognize the need to provide additional privacy protections when children visit sites on which we post this Kids Privacy Policy. We explain those additional protections in this Kids Privacy Policy.

The Children's Online Privacy Protection Act (“COPPA”) requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from kids under 13 years of age. COPPA also requires us to obtain the consent of parents and guardians for children under 13 years of age to use certain features of our Web sites. Below we explain how we do that for kids. Also, when we use the term “parent” below, we mean to include legal guardians.

This certification seal shown on this page confirms that Ubisoft is a member in good standing of ESRB’s Privacy Online Program. ESRB’s Privacy Online Program is designed to ensure that our website’s information disclosure practices are responsible and appropriate. To protect your privacy, we have voluntarily undertaken this privacy initiative and all of our websites have been reviewed and certified by ESRB Privacy Online to meet established online information collection and use practices. As part of this privacy program, ESRB independently audits our websites, and administers other enforcement and accountability mechanisms.

Q1. What types of information do we collect about kids?
Q2. How do we use and share the personally identifiable information that we collect from kids?
Q3. How do we notify and obtain consent from parents for the collection of personal information from their kids?
Q4. How can parents access, change or delete personally identifiable information about their kids?
Q5. What kinds of security measures do we take to safeguard kids’ personally identifiable information?
Q6. How will we notify parents if our Kids Privacy Policy changes?
Q7. Who do guests contact with questions or concerns about our Kids’ Privacy Policy?

What types of information do we collect about kids?

Kids can surf Ubisoft’s sites, view content, and enjoy many features without having to disclose any personal information. We don’t collect personal information from kids while they use our sites unless they register on Ubisoft’s sites.

For those who choose to register and participate in certain areas of our website, we collect personal information directly from kids to:

1. Create a Ubi.com account
2. Subscribe to our newsletters
3. Shop at one of our online stores
4. Receive customer or technical support
5. Participate in contests, events, or promotions
6. Register product online for warranty protection
7. Polls, surveys, or questionnaires

We may collect personal information from parents to allow kids to participate in certain activities offered on our websites and within our kids' subscription products. These activities may include purchasing product in one of our online stores, participating in games, reward programs, contests, sweepstakes, events or other promotions.

Typically, this information includes:

1. name
2. email address
3. shipping and billing address, and
4. for those purchasing products online, credit card information.

We may collect demographic information (e.g., date of birth, gender, and game preferences) and combine it with the child’s personal information. Ubisoft will only collect this information if it is voluntarily and properly submitted to us by either the child or parent.

Note that all commercial sites directed to children under 13 are prohibited by U.S. law from conditioning a kid’s participation in an online activity on the kid's providing more personal information than is reasonably necessary.

Some areas of our website may offer features like electronic postcards that allow kids to submit personal information (e.g., email address) without first disclosing their age or obtaining verifiable parental consent. These areas provide services in a way that doesn’t require prior verifiable parental consent.

Finally, we may collect demographic information about kids. For example, if a kid participates in a survey, we may collect those responses. Among them, we may collect age, gender, hobbies, and interests or other demographic information about gaming and preferences. We also use some passive technologies, including cookies and web beacons, to monitor traffic on our websites. This demographic information may be associated with a child’s personal information.

How do we use and share the personally identifiable information that we collect from kids?

We may use your child’s information to allow your child to send questions or request customer support. We may also use your child’s information to participate in polls, surveys or questionnaires. We may also use that information to send your child email and messages with promotional information about new products and features, special offers, and other interesting events concerning new products, events and other information about Ubisoft.

If a parent allows us to collect personal information about their kid, we may link certain information collected through technology (see the "Information Collected Through Technology" section of A2 of our General Privacy Policy) to that personal information.

We may use the information that we collect from and about kids for our business purposes, including record-keeping, transaction fulfillment, and marketing. The contact information gathered from a kid is used to obtain consent to our information collection from their parents.

After registration, contact information may also be used to notify users of promotional activities such as contests, sweepstakes, newsletters or new products, or functional changes to our website or privacy policy. Finally, we may use personal and demographic information for our internal marketing to study ways to enhance our services.

If a kid wins a sweepstakes, contest, or other promotional event, and we haven’t already collected the parent’s consent, we notify the parent at the email address provided to us during the registration process, and request that the parent provide his or her postal address for purposes of delivering the prize. We may publish a winner’s first name, city, and state of residence on our web site.

Ubisoft may share kids’ personal information with outside entities hired to assist with internal website support operations (e.g., online product fulfillment, email services, or technical support). These entities have agreed to maintain confidentiality, security, and integrity of all the personal information they obtain from us.

We do not share any information about a child with any third parties unless the disclosure is reasonably necessary to:

comply with law, including, for example, to comply with a court order or subpoena;
enforce our Terms of Service, or site or game/promotion rules;
in connection with the purchase or sale of assets, a merger, reorganization, bankruptcy or similar corporate transaction; or
protect the safety and security of our Guests and our Web sites.

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back to kids privacy policy

How do we notify and obtain consent from parents for the collection of personal information from their kids?

When a child under 13 attempts to register at our website, the child can download and print a parental consent form. Then, you, as the parent, can fill out and sign the parental consent form and mail or fax it back to us. If the parent ignores or refuses to register the child, we will delete all contact information from our database. If the parent permits the registration, the child will be granted access to the features described in the notification message.

How can parents access, change or delete personally identifiable information about their kids?

At any time, a parent can contact our customer service department to access, change, or delete personal information we collected from his or her child by contacting us at:

Ubisoft, Inc.
Attn.: Privacy Policy Administrator
3200 Gateway Centre Blvd.
Suite 100
Morrisville, NC 27560
1-800-984-2445
privacy@ubisoft.com

Our representatives will take reasonable steps to verify your identity before disclosing your child’s information.

What kinds of security measures do we take to safeguard kids’ personally identifiable information?

We take the security and confidentiality of kids’ information very seriously. We have implemented technical, administrative, and physical security measures to protect kids’ personal information from unauthorized access and improper use. From time to time, we review our security procedures to consider appropriate new technology and methods. But please understand that, despite our best efforts, no security measure is perfect or impenetrable.

How will we notify parents if our Kids’ Privacy Policy changes?

At any time, we may amend our Kids Privacy Policy. We will send e-mail notice to parents of any material changes in the way we intend to collect, use, or share kids' personal information. At all times, parents should update their personal information to provide us current e-mail addresses. We will apply material changes in our Kids Privacy Policy only in conformance with applicable law, including any applicable provisions of COPPA that require parental consent.

Who do guests contact with questions or concerns about our Kids Privacy Policy?

If you have questions or wish to send us comments about a Privacy Policy posted on one of our sites, you can contact us as follows:

Ubisoft, Inc.
Attn.: Privacy Policy Administrator
3200 Gateway Centre Blvd.
Suite 100
Morrisville, NC 27560
1-800-984-2445
privacy@ubisoft.com

Ubisoft is a licensee of the ESRB’s Privacy Online Program. If you believe that we have not properly responded to your inquiry, you may also contact ESRB Privacy Online at http://www.esrb.org/privacy/contact.jsp:

ESRB
Attn.: Director, Privacy Online
317 Madison Avenue, 22^nd Floor
New York, NY 10017
privacy@esrb.org

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