Last updated July 10, 2013
OUR PRIVACY COMMITMENT
Ubisoft Inc. and its subsidiaries (collectively, "Ubisoft" or "we"), respects the privacy rights of our visitors and users and recognize the importance
we collect, store, and use the information you provide us when you access Ubisoft's websites, online games, online functions of offline games and any
other online functions controlled by Ubisoft or mobile applications (collectively, the "Services"). If you do not agree to the terms of this Policy,
please do not use the Services.
We reserve the right to change the provisions of the Policy at any time. We will alert you that changes have been made by indicating on the Policy the
date it was revised. We encourage you to review this Policy from time to time to make sure that you understand how any personal information you provide
will be used. Your continued use of the Services following the posting of changes to these terms will mean you accept those changes.
This Policy and the certification seal shown on the Site confirm that Ubisoft is a member in good standing of ESRB's Privacy Online Program . ESRB's
Privacy Online Program is designed to ensure that the Site's information disclosure practices are responsible and appropriate. To protect your privacy, we
have voluntarily undertaken this privacy initiative and this Site has been reviewed and certified by ESRB Privacy Online to meet established online
information collection and use practices. As part of this privacy program, we are subject to frequent audits of our sites and other enforcement and
accountability mechanisms administered independently by the ESRB.
TABLE OF CONTENTS
- What is Personal Information?
- What types of personally identifiable information do we collect about our guests?
- How is your personally identifiable information used and shared?
- What choices do you have about the collection, use, and sharing of your personally identifiable information?
- Do we collect information for children under the age of 13?
- What kinds of security measures do we take to safeguard your personally identifiable information?
- How can you update your personal information and profile?
Q1. What is Personal Information?
A1. As used herein, the term "personal information" means information that specifically identifies any individual (such as a name, address, telephone
number, mobile number, e-mail address, or credit card number), or information about that individual that is directly linked to personally identifiable
information. Personal information does not include "aggregate information", which is data we collect about the use of the Services or about a group or
category of services or users, from which individual identities or other personal information has been removed. This Policy in no way restricts or limits
our collection and use of aggregate information. Personal information also does not include a Device Identifier (as defined below) that is not connected
to personal information.
Q2. What types of personally identifiable information do we collect about our guests?
A2. We collect several types of personal information about our guests in a number of ways when you visit or use the Services:
Information You Provide to Us or Active Collection.
We collect certain information from you when you voluntarily provide it, such as if you:
- Create a Ubi.com account;
- Apply for a beta tester position;
- Subscribe to one of our newsletters;
- Participate in our community forums or chat rooms;
- Shop at one of our online stores or purchase virtual items within a Ubisoft's game;
- Receive customer or technical support;
- Participate in contests, events, or promotions;
- Register product online for warranty protection; and
- Polls, surveys, or questionnaires.
Typically, the personal information collected includes: Name; email address; telephone number; shipping and billing address; date of birth, and for
those purchasing products through the Services. Additionally, we may also collect demographic information such as your age, gender, country and zip code of
residence, recent game purchases, and game ownership and preferences. This demographic information may be associated with your personal information. If
this demographic information is connected with personal information, we will treat the demographic information as personal information. Furthermore,
Ubisoft may collect information regarding the user's behavior, and his/her use of Ubisoft's demos and in-game data such as achievements, rankings, time
played to better adapt our products and Services to users' interests and for a better quality of our services
For some features of the Service, you may be able to submit information about other people. For instance, if you wish to send a coupon or advertisement
to a friend you may submit some of your friend's personal information. Ubisoft will use any such information that we collect from you about another
person to carry out your request.
When you use the Services, some information is also automatically collected. Ubisoft as well as any third party advertisers and/or service provides,
may use a variety of technologies that automatically or passively collect information about how the Services are accessed and used ("Usage Information").
For example, when you come to use or visit the Services, we collect your IP address or other unique identifier ("Device Identifier") for the computer,
mobile device, technology or other device (collectively, "Device") you use to access the Services, your operating system, the browser type, the address of
the referring web site and your activity on the Site or your console ID. An Device Identifier is often associated with the portal through which you enter
the Internet, like your ISP (Internet service provider), your company, or your university. We also can use the Device Identifier to determine the general
physical location of your Device and understand from what regions on the world the visitors to the Services come. Standing alone, your Device Identifier
is not personally identifiable. At times, we also use Device Identifiers to collect information regarding the frequency with which our guests visit
various parts of our websites. If we combine this information with personally identifiable information, we treat this information as personal
We may also automatically collect certain information and monitor user activity through the use of "cookies" or web beacons (also known as web bugs,
pixel tags, tracking pixels, or clear gif's or by monitoring a user's Device Identifier) on the Services. If we link cookies to any personally
identifying information, we will treat this information as personal information. The web beacons we use do not collect any personal information. If you
wish to block, erase, or be warned of cookies on the Site, please refer to your browser manufacturer to learn about these functions. However, if you choose
to remove or reject cookies, this could affect certain features on the Services. Information provided by cookies, web beacons, Device Identifier's or
other devices may be used, among other things to analyze data, to determine the popularity of certain content, to deliver advertising targeted to your
interests, to make recommendations to you and to better understand the usage and visitation of the Services and the effectiveness of Ads.
of the advertiser to see how your personal information will be handled on their website.
or other data collection tools that may be placed on the Services by a third party, and this Policy does not cover the use of such cookies and/or other
data collection tools by any third party. We encourage you to read the privacy policies of the website and applications you use to find out more about
the information that may be collected by third parties and the choices you have regarding the collection, use and sharing of such information.
We may partner with third party online advertising companies to deliver advertisements on our Services. Because your internet browser or mobile device
must request these advertising banners from ad networks' servers, these companies can send their own cookies to your cookie file, just as if you had
requested a web page from the Service. Please note that if an advertiser on a third party ad network asks us to show an advertisement to a certain
audience (for example, males ages 18-34) or audience segment (for example, men ages 18-34 who have viewed video game related items) and you respond to that
ad, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. However, we would only authorize
third party ad servers to employ anonymous cookies for ad delivery and anonymous targeting. We would not knowingly permit a third party ad server to
collect Personal Information about you. If you want to prevent a third party ad server and/or third party service provider from sending and reading
cookies on your computer or mobile device, you must visit each third party ad server network's website individually and opt out (if they offer this
Information Received From Third Parties
We also may obtain certain non-personal information about you from third parties. This information may include demographic, geographic, psychographic
and other usage information that does not personally identify an individual user and may be associated with anonymous device ID and/or a console
identification number. You may also choose to participate in a third party applications or features (such as one of our social network applications or a
similar application or feature on a third party website) through which you allow us to collect and share (or the third party to collect and share)
information about you, including personal information. If you access the Services through a third-party connection or log-in, we may also collect your
user ID and/or username associated with that third-party service, and any information you have made public in connection with that service or with the
third party shares with partner services. In addition, we may receive information about you if other users of a third party web site give us access to
their providers and you are one of their "connections" or information about you is otherwise accessible through your "connections" webpage, profile page,
or similar page on a social networking or other third party website or interactive service. The collection and use of this information is pursuant to such
in an application. This Policy does not apply to information received from third parties, and Ubisoft is not responsible for the privacy and security
practices and policies of such third parties.
We also may supplement the information we collect about you through the Services with our information from third parties in order to enhance our ability
to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We
may combine the information we receive from these third parties with information we collect through the Services. In those cases, we will apply this
Policy to any personal information received, unless we have disclosed otherwise.
Q3. How is your personally identifiable information used and shared?
A3. We don't sell or rent your personal information to third parties without your consent. We don't require personal information to access our
website. However, if you prefer not to disclose personal information, you will not be able to enjoy certain features of our website.
We use personal information we collect through the Site for the purposes described in this Policy or elsewhere on the Site. For example, we may use
personal and other information we collect:
- To provide the services, products or information you request and to process and complete any transactions in connection therewith;
- To request feedback and to otherwise contact you about your account or your use of the Services. For instance, if you create a Ubi.com and your account is later cancelled (e.g., due to lack of activity), we may subsequently contact you to let you know
that we've reactivated your account for a short period of time. We may also use your personal information for other purposes such as "Operational
Uses." For example, we may use your information to send you administrative communications either about your account with us or about features of our
- To communicate with you and respond to your emails, submissions, questions, inquiries, comments, requests, and complaints and to provide customer
service. For instance, we may use your email address to send you service announcements that tell you about updates to our Policy, changing in pricing,
changes to our online service or customer support policies, and other related service changes.;
- To personalize and improve the Site and users' experiences, to increase the functionality and user friendliness of the Site, to deliver
advertisements, content, or features that match user profiles or interests, and to provide recommendations as to other advertisements, content or features
that may be of interest to users;
- To monitor and analyze the Site usage and trends and otherwise measure the effectiveness of the Site;
- To provide you with news and information about our third party events, activities, offers, promotions, products, and services we think will be of
interest to you;
- To send you confirmations, updates, security alerts, and support and administrative messages, to detect and prevent fraud, and to otherwise
facilitate your use of, and our administration and operation of, the Services;
- To notify you about important changes to our Services;
- To conduct surveys and to notify and contact contest and sweepstakes entrants; and
- For any other purpose for which the information was collected.
We will not share the personal information we collect from you through the Services with third parties, except as described in this Policy or on the
Site. For example, we may share personal information as follows:
- With vendors, consultants, and other service providers ("Service Providers") who are engaged by or working with us in connection with the operation
of the Site and who need access to such information to carry out their work for us From time to time, we may share your personal information with technical
partners which help Ubisoft with the operation of the Services, including, without limitation, payment processing, and products delivery. To the extent
that our technical partners have access to your information, they will follow practices that are at least as restrictive as the practices described in this
- Upon your request or with your consent, we will share your information with other users of the Site;
- When you give us your consent to do so, including if we notify you that the information you provide will be shared in a particular manner and you
provide such information;
- With Advertising Partners to send you coupons, promotions, rewards, awards and advertisements you request;
- To enter you into a sweepstakes, contest, or promotion; and
- To respond to your questions.
We may take your personally identifiable information and make it non-personally identifiable, either by combining it with information about other
individuals (aggregating your information with information about other individuals), or by removing characteristics (such as your name) that make the
information personally identifiable to you (de-personalizing your information). This can include a Device Identifier, usage information and/or
right to aggregate or de-personalize your personal information, and we may use and share in any way with third parties the resulting non-personally
For practical reasons, we treat personal information submitted to us in a business capacity different from information we receive in a non-business
capacity. Personal information submitted to us in a business capacity (e.g. resumes) may be shared with third parties, depending on the nature of the
Purchase or Sale of Businesses
From time to time, we may purchase a business or sell one or more of our businesses and your personally identifiable information may be transferred as a
part of the purchase or sale. If we purchase a business, the personally identifiable information received with that business would be treated in accordance
Disclosures Required By Law and Disclosures to Help Protect the Security and Safety of Our Websites and Others
We will disclose personal information when we believe in good faith that such disclosures (a) are required by law, including, for example, to comply
safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of our websites or third
You understand that when you use the Services, any information you post in any interactive areas of the Services, including in any comments, listings,
profiles, public or private groups or forums, as well as any information you share with individuals through public or private groups or forums, as well as
any information you share with individuals through the Services or through social network sites or other social feeds, will be available to other users and
in some cases may be publicly available. We recommend you be cautious about giving out personal information to others or sharing personal information in
public or private online forums.
We are not responsible for the actions of third party service providers or other third parties, nor are we responsible for any additional information
you provide directly to any third parties, and we encourage you to become familiar with their privacy practices before disclosing information directly to
any such parties. Nothing herein restricts the sharing of aggregated or anonymized information, which may be shared with third parties without your
Q4. What choices do you have about the collection, use, and sharing of your personally identifiable information?
A4. As mentioned above, you have control over the personal information you submit to us. If at any time you decide to remove your personal information
from our database, you may do so by visiting your profile section or contacting us at support.ubi.com or at firstname.lastname@example.org. If you contact us by email, please include the name of the website you used to register and the
email address you used to register with us so we can verify your request.
Your California Privacy Rights: The following applies solely to California residents who have an established business
relationship with Ubisoft. If we collect personal information from you, we may make the personal information available to third parties for their
marketing and promotional purposes. If you decide that you do not want us to share your personal information with these companies for their marketing and
promotional purposes, please send an e-mail to email@example.com. In this email, state that you would like
Ubisoft to not share your personal information with third parties for their marketing purposes. You opt out request will be processed within thirty (30)
days of the date of which we receive it.
Q5. Do we collect information for children under the age of 13?
A5. Ubisoft is very sensitive to privacy issues. We are especially careful in any communications with children under the age of 13 ("Child" or
"Children"). Ubisoft restricts access to certain Services on age grounds and, in certain jurisdictions, for certain Services and functions, asks for
parent approval when a Child wishes to register for the Services.
When we intend to collect personal information from a Child, we take additional steps to protect children's privacy, including:
- Notifying parents about our information practices with regard to Children, including the types of personal information we may collect from Children,
the uses to which we may put that information, and whether and with whom we may share that information
- In accordance with applicable law, obtaining consent from parents for the collection of personal information from their Children, or for sending
information about our products and services directly to their Children
- Limiting our collection of personal information from Children to no more than is reasonably necessary to participate in an online activity
- Giving parents access or the ability to request access to personal information we have collected from their Children and the ability to request that
the personal information be changed or deleted
More specifically, when a Child under the age of 13 registers, (s)he must supply the e-mail address of a parent or legal guardian who will be contacted
by Ubisoft to ask him/her to confirm, refuse to modify his/her Minor's registration. Ubisoft reserves the right to limit the period during which a child
under the age of 13 may play pending confirmation and activation by his/her parent or guardian. Ubisoft reserves the right to ask for written proof of
parental consent for any user or potential user of the services suspected to be a Child. Parental consent applies exclusively to the specific service for
which it has been granted.
Certain Services are specifically designed for Children and enable Children under the age of 13 to create their own free accounts for which Ubisoft
collects their username, password, date of birth (or age), country, and parent or guardian's e-mail address.
Such services sometimes offer the possibility of paying for a subscription or certain game functions which enable Children to participate in more
activies on the Services by making a payment. The subscription services may also allow parents or guardians to manage their Child's account and create
their own player accounts.
Certain services enable Children to create personalized avatars which they can use in numerous activies in the services, including mini-games and
virtual worlds. Children may also use other functions of the Services such as "Recommend to a friend" to invite a friend to find out about the servies.
The "Recommend to a friend" functions enable Children to send their friends a single message inviting them to visit the related service. Ubisoft will
collect the first name and e-mail address of your Child (or, failing that, the e-mail address of the parent or guardian) and the e-mail address of his/her
friend for the sole purpose of sending a single message. This information is neither stored nor used for any other purpose and we do not reveal your
child's e-mail address to the recipient.
Parents may delete their Child's Account or change their Child's privacy settings at any time by creating a parental Account or by sending an e-mail
In all cases, use of the Services by Children must take place under the responsibility of their parents or legal guardians and any use of the Services
is assumed to have been validated by them. AS FAR AS IS PERMITTED BY APPLICABLE LEGISLATION, UBISOFT DECLINES ANY RESPONSIBILITY REGARDING ANY ACTIVITIES
WHICH MAY BE CONDUCTED BY CHILDREN WITHOUT THE PERMISSION OF THEIR PARENTS OR LEGAL GUARDIANS.
IF YOU ARE A PARENT OR LEGAL GUARDIAN AND YOU GIVE YOUR PERMISSION FOR YOUR CHILD TO REGISTER FOR ONE OR OTHER OF THE SERVICES, YOU THEREBY AGREE TO THE
TERMS RELATING TO USE OF THE SERVICES BY YOUR CHILD.
A6. The services may contain links to other websites. For instance, purchases of Virtual Currency or Virtual Items for Ubisoft Services may be
transacted on a third party processors site. Any personal information you provide on linked pages or applications is provided directly to that third party
or privacy and security practices and policies of these websites or any other sites that are linked to or from the Services. We encourage you to learn
about their privacy and security practices and policies before providing them with personal information.
Q7. What kinds of security measures do we take to safeguard your personally identifiable information?
A7. The security and confidentiality of your personal information is extremely important to us. We have implemented technical, administrative, and
physical security measures to protect your personal information from unauthorized access and improper use. From time to time, we review our security
procedures to consider appropriate new technology and methods. However, please understand that, despite our best efforts, no security measure is perfect or
To protect the confidentiality of personal information maintained in your account, you must keep your password confidential and not disclose it to any
other person. You are responsible for all uses of the Services by any person using your password. Please advise us immediately if you believe your
password has been misused.
DESPITE OUR EFFORTS TO KEEP YOUR PERSONAL INFORMATION SECURE, NO COMPANY CAN GUARANTY THE SECURITY AND PRIVACY OF ITS SERVICES, INFORMATION AND OTHER
DATA. ACCORDINGLY, UBISOFT DISCLAIMS AND DOES NOT REPRESENT AND WARRANT THAT IT WILL BE ABLE TO MAINTAIN YOUR PRIVACY OR THE SECURITY OF ITS DATA IN
REGARD TO YOUR PERSONAL INFORMATION. OUR PRIVACY POLICIES AND PROCEDURES ARE "AS IS" AND UBISOFT MAKES NO REPRESENTATIONS AS TO THE FITNESS FOR A
PARTICULAR PURPOSE OR MERCHANTABILITY.
Q8. How can you update your personal information and profile?
A8. You can access and update the contact information you gave us during registration (that is, your e-mail address or any other information that would
directly enable us to contact you), by logging in and clicking the Edit Profile section, or contacting us at firstname.lastname@example.org. In your email, please include the name of the website you used to register so we can verify your
If you do not wish to receive promotional e-mails, texts, or other communications from Ubisoft, please follow one of the two options below:
1. You must opt-out to receive promotional e-mails, texts, or other communications. When providing your personal information, simply uncheck
the box that asks whether you would like to receive such communications, and we will not send you any promotional information via these communications
2. When you receive an e-mail, text, or other communications from us, it will contain a link or other instruction that allows you to stop the
delivery of such messages from us. If you decide to use this opt-out method, you will no longer receive special offers, valuable coupons, new product
introductions or e-newsletters from Ubisoft; however, you will continue to receive non-promotional communications from us, such as order confirmations.
Ubisoft, Inc.Attn: Privacy Rights Administrator
625 Third Street San Francisco, 94107 CA, USA
Please be assured that any personal information that you provide in communications to the above email and postal mail addresses will not be used to send
you promotional materials, unless you request it.
Ubisoft is a licensee of the ESRB's Privacy Online Program. If you believe that we have not responded to your inquiry or your inquiry has not been
satisfactorily addressed, please contact ESRB at http://www.esrb.org/privacy/contact.jsp.
Attn.: Privacy Certified Program
317 Madison Avenue, 22nd Floor
New York, NY 10017
Last updated July 10, 2013
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